Refund policy

At Lemax London, we take pride in the quality of our products and your satisfaction is our priority. If, for any reason, you’re not completely satisfied with your purchase, our return and refund process is designed to be clear, fair, and hassle-free.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • All tags, labels, and accessories must be intact.
  • You must provide a valid proof of purchase or order number.
  • The return request must be made within 14 days of delivery.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Gift cards and digital downloads
  • Items marked as “Final Sale” or “Clearance”

If you’re unsure whether your item qualifies for a return, please contact our team before sending it back.

3. How to Initiate a Return

  1. Contact Us
    Email support@lemaxlondon.com with your order number, reason for return, and clear photos (if applicable).
  2. Approval & Instructions
    Once approved, our team will send you the return address and shipping instructions.
  3. Send Your Item
    Use a trackable shipping method to ensure safe delivery. You are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Confirmation
    After we receive your item, our quality team will inspect it and confirm eligibility.

4. Refunds

Once approved, refunds are processed within 5–7 business days and issued to your original payment method. You’ll receive a confirmation email once your refund has been completed.

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

We currently offer exchanges for the same item in a different size or color (subject to availability). If your preferred item is unavailable, a full refund will be issued instead.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery with photos of the item and packaging.
  • Once verified, we’ll arrange a free replacement or full refund immediately.

You will not be charged for shipping or handling in this case.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank or credit card account again.
  • Contact your bank or card issuer – processing times may vary.
  • If the issue persists, email us at support@lemaxlondon.com for assistance.

8. Policy Updates

Lemax London reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with the most recent revision date below.

Last updated: November 2025